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Zhejiang DHRSS promotes service reform in Jinhua to reduce number of service windows and speed up efficiency

Recently, Fang Xichun, a "new Jinhua resident" working in Zhejiang Boda Industry and Trade Co., Ltd., felt a burden released after he saw his work-related injury certification printed in a printer. Not long ago, he was injured in his work. After consulting with Jinhua Municipal Bureau of Human Resources and Social Security (BHRSS), he submitted an application on the government service website and mailed his casebook and other materials there. Only two days later, he received the certification message on his mobile phone. He didn't pay any visit in the whole process.

In July this year, joint with Jinhua Municipal Party Committee and Municipal Government, the Provincial Department of Human Resources and Social Security (DHRSS) made Jinhua a "pilot field" for the reform in service procedures, and created a "reference item" for the reform of the provincial human resources and social security system by promoting reforms in various fields.

In just more than three months, Jinhua initiated in the whole country the reform in handling social security matters, including the transfer and succession of social security status, the filing of collective contracts, and a package of other matters. It also explored and established a comprehensive management mechanism for labor disputes at the grass-roots level, and made a combination of efforts to eradicate the arrears. Its "social security index" has provided strong support for the decision-making of the Party Committee and government. As a result, the reform has further enhanced people's sense of gain and happiness, improved the ability of the social security department to serve economic and social development in an all-round way, and greatly changed its governance system.

A visible change is that the total number of windows in Jinhua BHRSS has been reduced by more than 50%. How is this realized? "It’s all because of the unified standards," said Zhang Lixian, director of the Laws and Regulations Division of Jinhua BHRSS. In the past, for the same matter, different places required different documents and materials, resulting in uneven efficiency. Jinhua has aimed at standardization at the very beginning of the reform.

Through data sharing and other measures, Jinhua BHRSS has successively cancelled nearly 100 requirements for “proof”, and people no longer need to provide further proofs to handle affairs in human resources and social security. "At the same time, the process has been further optimized. The total number of application materials for 134 service items has been reduced from 466 to 174," said Zhang Lixian. Standardization provides support for "online" services. Without windows, people just need to follow the "assembly line" to handle matters online.

For the convenience of the people, Jinhua BHRSS has also established a special service area in 147 townships and sub-districts, and set up 368 agency outlets in banks and post offices. More than 80% of business matters can be handled by self-service on computers in grass-roots outlets.

After the reform, the number of service windows in the BHRSS Hall of Jinhua Administrative Service Center has been reduced from 37 to 10, the daily average flow at the windows has been reduced from more than 800 people to about 200 people, and the handling time has been reduced from 20 minutes per piece to 5 minutes.

According to an official from the Provincial DHRSS, the reform initiated in Jinhua is not only a measure to promote the concept of reform to the whole field in depth, but also a "challenging test" for the human resources and social security department to serve the people and improve the governance ability. Through reform, people's sense of gain has also been further enhanced.

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